Luxury With Confidence

RETURNS & REFUNDS

To request a return, contact Keep It Lux Customer Care at contact@keepitlux.com within seven (7) calendar days of confirmed delivery.

Please include your order number, the merchandise you wish to return, and the reason for your request.

If return requests are available through your customer account, you may also use that option.

Our team will review your request and, if approved, provide written return authorization and shipping instructions.

Please do not return merchandise without receiving authorization from Keep It Lux.

OUR RETURN POLICY

7-Day Return Request Window

Eligible merchandise may be considered for return when a request is submitted within seven (7) calendar days of confirmed delivery, as verified by the shipping carrier's tracking information.

All returns are subject to review and prior written approval by Keep It Lux. Submission of a return request does not guarantee authorization or refund eligibility.

Once a return has been approved and instructions have been provided, the merchandise must be securely packaged and shipped back within three (3) calendar days of receiving return authorization.

Returns must be shipped using an approved, trackable shipping method and comply with all return instructions provided by Keep It Lux.

Sale, clearance, and specifically designated final-sale merchandise are not eligible for discretionary returns.

Returns shipped without prior authorization, submitted outside the designated timeframe, or failing to meet our return requirements may be declined, subject to applicable law.

RETURN CONDITION REQUIREMENTS

Return It Just As You Received It

At Keep It Lux, preserving the authenticity, condition, and value of every luxury piece is essential.

To qualify for an approved return, merchandise must be received in the exact same condition in which it was originally delivered, without additional wear, use, alteration, or damage.

All returned merchandise must be:

  • Unworn, unused, and unaltered
  • Free from new scratches, marks, stains, odors, damage, or signs of handling beyond reasonable inspection
  • Returned with all original Keep It Lux security and return tags attached and intact
  • Accompanied by all original packaging, accessories, and documentation included with the purchase
  • Returned with any applicable dust bags, designer boxes, certificates, authentication materials, straps, locks, keys, booklets, pouches, and accompanying components

IMPORTANT: Do not remove, alter, or tamper with any Keep It Lux security or return tags until you are certain you intend to keep your purchase.

Merchandise with security tags that have been removed, altered, damaged, tampered with, or reattached may be deemed ineligible for return.

LUX Distribution — Complete Collection Returns

LUX Distribution collections are sold as complete, curated bundles and must be treated as a single purchase for return purposes.

Individual items within a collection cannot be selectively returned, exchanged, substituted, or separated from the original bundle.

Any approved LUX Distribution return must include the entire original collection, with every item unworn, unused, unaltered, and returned with all accompanying packaging, accessories, documentation, and security tags intact.

Partial bundle returns will not be accepted. All LUX Distribution return requests are subject to the same seven-day request window, prior authorization, and condition requirements outlined above.

All return restrictions remain subject to applicable law, including rights relating to damaged, defective, incorrect, or materially misrepresented merchandise.

HOW TO REQUEST A RETURN

Simple, Secure & Trackable

To request a return, log into your Keep It Lux customer account and locate the order containing the merchandise you wish to return.

All return requests must be submitted within seven (7) calendar days of confirmed delivery, as verified by the shipping carrier's tracking information.

Once your request has been received, Keep It Lux will review the merchandise's eligibility based on the purchase details, item condition, and applicable return requirements.

If approved, you will receive written return authorization along with detailed shipping instructions and, when applicable, a prepaid return shipping label.

Approved returns must be shipped within three (3) calendar days of receiving return authorization.

For LUX Distribution purchases, return requests must include the complete collection. Individual items within a bundle cannot be returned separately.

Please do not ship any merchandise back without receiving prior written authorization from Keep It Lux.

RETURN SHIPPING

Protecting Your Luxury Purchase

All approved returns must be securely packaged and shipped according to the instructions provided by Keep It Lux.

To protect valuable designer merchandise during transit, returns must follow these requirements:

  • Use the designated shipping carrier and approved shipping method specified in your return authorization.
  • When a prepaid return label is provided, that label must be used.
  • Package all merchandise securely, preferably using the original shipping materials.
  • Include all original accessories, packaging, documentation, and accompanying items.
  • Ensure all Keep It Lux security and return tags remain attached and intact.
  • Ship the approved return within three (3) calendar days of receiving authorization.
  • Obtain and retain your shipping receipt and tracking information until the return process is complete.

For LUX Distribution collections, the entire approved bundle must be returned together, with all original contents included.

Return shipping costs: Unless otherwise specified in writing, customers are responsible for return shipping costs for approved discretionary returns. Any applicable prepaid label charges or deductions will be disclosed before the return is authorized. Returns involving incorrect, damaged, or defective merchandise will be handled separately in accordance with applicable law.

Keep It Lux reserves the right to decline unauthorized returns or returns that do not meet the stated shipping and condition requirements, subject to applicable law.

We strongly recommend retaining all shipping documentation until your return has been inspected and any applicable refund has been processed.

EVERY RETURN IS INSPECTED

Protecting the Integrity of Our Collection

At Keep It Lux, maintaining the authenticity, condition, and value of our luxury merchandise is essential. Every authorized return undergoes a thorough inspection before refund eligibility is confirmed.

Our inspection process verifies that the merchandise returned matches the original purchase and remains in the same condition in which it was delivered.

During inspection, we carefully review:

  • Product authenticity, identifying characteristics, and serial numbers when applicable
  • Overall condition, including any new signs of wear, use, damage, or alteration
  • Original Keep It Lux security and return tags to confirm they remain attached and untampered with
  • All accompanying accessories, packaging, certificates, and documentation
  • Completeness of LUX Distribution collections, including every item originally included in the purchased bundle

Merchandise showing evidence of use, alteration, damage, tag removal, tampering, substitution, or missing components may be deemed ineligible for a refund.

LUX Distribution collections must pass inspection as a complete bundle. Partial returns, missing pieces, or substituted merchandise will not be accepted as eligible discretionary returns.

If a return fails inspection, Keep It Lux will notify the customer and provide information regarding the determination and available next steps, which may include arranging shipment of the merchandise back to the customer.

This careful verification process protects the integrity of our inventory and ensures every Keep It Lux customer receives merchandise that meets our standards.

REFUNDS

Secure & Transparent Refund Processing

Once your authorized return has been received and successfully inspected, Keep It Lux will notify you of the final return determination.

Approved refunds will be issued to the original form of payment used at checkout.

Please allow up to ten (10) business days following final return approval for Keep It Lux to process your refund. Your financial institution or payment provider may require additional time for the credit to appear on your account.

The following refund conditions apply:

  • Original Shipping Charges: Standard and expedited shipping fees are non-refundable for discretionary returns unless otherwise required by law.
  • Return Shipping Costs: Customer-paid return shipping charges are generally non-refundable. Any applicable prepaid return label deductions will be disclosed before return authorization.
  • Sale & Clearance Merchandise: Items designated as final sale are not eligible for discretionary refunds.
  • LUX Distribution Collections: Approved refunds apply only to complete, eligible collections returned in their entirety. Partial refunds for individual bundle pieces are not available for discretionary returns.
  • Failed Return Inspections: Merchandise that does not meet our return condition requirements may be denied a discretionary refund.

If an order arrives damaged, defective, incorrect, or materially different from its description, Keep It Lux will review the circumstances separately and provide an appropriate resolution in accordance with applicable law.

Refunds are not considered approved until the returned merchandise has been received, inspected, and confirmed to meet all applicable return requirements.

Nothing in this policy limits customer rights or remedies provided by applicable consumer protection laws.

FINAL SALE

Some Luxury Pieces Are Not Returnable

At Keep It Lux, certain merchandise may be designated FINAL SALE due to its exclusivity, condition, pricing, promotional status, or product category.

All sale and clearance merchandise is considered final sale unless otherwise expressly stated. Additional merchandise may be designated final sale on its individual product listing.

Final Sale merchandise is not eligible for discretionary returns, refunds, or exchanges.

The following conditions apply:

  • Sale & Clearance Items: Merchandise purchased at designated sale or clearance pricing is considered final sale.
  • Special Promotions: Items offered through promotions specifically identified as final sale are not eligible for discretionary returns or exchanges.
  • Designated Luxury Merchandise: Select rare, limited-availability, or specially priced designer pieces may be marked final sale.
  • LUX Distribution Collections: Bundles specifically designated as final sale are not eligible for discretionary returns. Other eligible collections remain subject to our complete-bundle return requirements.
  • Specially Sourced Merchandise: Items acquired specifically for a customer through LUX Sourcing may be subject to additional cancellation or return restrictions. Any such restrictions, including Final Sale status where applicable, will be clearly disclosed and accepted before purchase.

Final Sale status will be clearly identified on the applicable product page and/or during checkout.

Exceptions: Final Sale restrictions do not eliminate applicable customer rights or remedies when merchandise arrives damaged, defective, incorrect, materially misrepresented, or otherwise fails to conform to the purchase agreement.

We strongly encourage customers to carefully review all product descriptions, photographs, measurements, condition reports, and included accessories before completing a Final Sale purchase.

PRE-OWNED CONDITION

Every Piece Has a Story

At Keep It Lux, we believe exceptional luxury deserves to be appreciated beyond its first owner. Our carefully sourced collection includes authenticated pre-loved designer handbags, jewelry, watches, accessories, and other distinctive luxury pieces.

Because many of our products have been previously owned, natural signs of age, handling, and prior use may be present.

Depending on the item, these characteristics may include:

  • Minor scratches, surface marks, or scuffs
  • Natural leather creasing, softening, or patina
  • Hardware wear, light tarnishing, or discoloration
  • Interior wear or minor cosmetic imperfections
  • Other characteristics consistent with the item's age, materials, and disclosed condition

We make every effort to accurately represent the condition of each item through detailed descriptions, photographs, measurements, and available condition information.

Previously disclosed imperfections and normal signs of ownership that are accurately represented in the product listing are considered part of the merchandise's stated condition and are not, by themselves, grounds for a discretionary return.

LUX Distribution — Pre-Owned Collections

LUX Distribution bundles may contain multiple pre-owned luxury pieces with varying ages, styles, and condition grades.

Each collection is offered according to its published description, including the merchandise and condition information provided for the individual pieces.

Customers should carefully review the complete collection details before purchasing.

Differences in age, appearance, and normal pre-owned wear between items within a collection are expected and do not automatically qualify a bundle for return.

However, merchandise that arrives materially different from its description, damaged beyond its disclosed condition, or otherwise nonconforming will be reviewed separately under our applicable policies and consumer protection laws.

We encourage every customer to review all available photographs, measurements, condition notes, and included accessories before completing a purchase.

Our goal is to provide transparency, confidence, and a luxury shopping experience built on trust.

AUTHENTICITY

Authenticity Is Our Standard

At Keep It Lux, authenticity is the foundation of everything we offer. We are committed to providing genuine luxury merchandise through responsible sourcing, careful evaluation, and authentication verification.

Our collection of pre-loved designer handbags, jewelry, watches, accessories, and curated LUX Distribution bundles is sourced with attention to authenticity, quality, and condition.

Keep It Lux stands behind the authenticity of every designer item we sell.

If you have concerns regarding the authenticity of merchandise purchased from Keep It Lux, please contact our Customer Care team with your order information and supporting details.

Authenticity concerns will be reviewed individually and may require additional documentation, independent authentication, or further examination of the merchandise.

The following conditions apply:

  • Authenticity Concerns: Customers should contact Keep It Lux promptly upon discovering a potential authenticity issue.
  • Independent Verification: We may request supporting documentation or arrange additional authentication through a qualified third-party service.
  • LUX Distribution Collections: Authenticity concerns involving individual pieces within a bundle will be reviewed separately. Customers are not required to return an entire collection merely to report an authenticity concern.
  • Our Authenticity Commitment: Keep It Lux stands behind the authenticity of designer merchandise sold directly through our website.

Authentication may involve trusted third-party providers, including Entrupy and other recognized luxury authentication specialists, depending on the merchandise and category.

If you have a reasonable concern regarding an item's authenticity, please contact us with your order number and supporting information.

We may request additional documentation or an independent professional authentication review.

If an item is confirmed to be counterfeit through an accepted independent professional authentication process, Keep It Lux will provide a refund of the purchase price, subject to applicable law.

Authenticity claims are not automatically limited by our standard seven-day discretionary return window or a Final Sale designation.

Authenticity concerns are not automatically restricted by our standard seven-day discretionary return window or Final Sale designation.

Our commitment is to maintain the integrity of every luxury piece we offer and the confidence of every customer we serve.

DAMAGED OR INCORRECT ITEMS

Your Purchase Deserves Exceptional Care

Every Keep It Lux order is carefully inspected and securely packaged before shipment. However, if your merchandise arrives damaged, incorrect, or materially different from its description, we want to address the concern promptly.

Customers are encouraged to contact Keep It Lux Customer Care within three (3) calendar days of confirmed delivery to report any visible shipping damage, incorrect merchandise, or missing items.

To help us review your concern, please:

  • Retain the merchandise, original shipping box, protective packaging, and all included materials.
  • Photograph any visible damage to the item or exterior shipping package.
  • Provide photographs of the shipping label, packaging, and affected merchandise.
  • Include your order number and a description of the issue.
  • Keep all original security tags, accessories, and documentation intact.
  • Do not wear, use, alter, clean, or attempt to repair the merchandise while the claim is being reviewed.

For LUX Distribution collections, please verify the contents of your shipment against the collection description and report any missing, incorrect, or damaged pieces.

Claims involving individual items within a LUX Distribution bundle will be reviewed based on the circumstances. Keep It Lux will determine an appropriate resolution, which may include replacement where available, repair, partial refund, full return, or another remedy consistent with applicable law.

Important: The three-day reporting period is intended to help us investigate delivery concerns promptly. It does not eliminate any rights or remedies provided by applicable consumer protection laws.

Customers should not discard original packaging or return merchandise until instructions have been provided by Keep It Lux.

ORDER CANCELLATIONS

Changes to Your Luxury Purchase

At Keep It Lux, we begin processing orders shortly after purchase to ensure secure handling, authentication verification, and timely fulfillment.

If you need to request an order cancellation, please contact our Customer Care team as soon as possible.

Cancellation requests are subject to order status and must be reviewed and approved by Keep It Lux.

The following conditions apply:

  • Standard Merchandise: Cancellation requests may be accommodated before an order enters fulfillment or shipping preparation.
  • Processed or Shipped Orders: Once an order has entered fulfillment or has been shipped, cancellation may no longer be available.
  • LUX Distribution Collections: Because collections are sold as complete bundles, cancellation requests must apply to the entire order or collection. Individual pieces cannot be selectively canceled or removed after purchase.
  • LUX Sourcing Orders: Cancellation requests for specially sourced merchandise will be reviewed according to the terms disclosed before purchase. Once merchandise has been acquired specifically for a customer, cancellation may be restricted where permitted by law and where those conditions were clearly agreed upon.

LUX Distribution Collections: Cancellation requests must apply to the complete purchased collection. Individual pieces cannot be selectively canceled or removed from a Drop.

Standard Merchandise: Cancellation requests may be accommodated before an order enters fulfillment or shipping preparation. Once an order has entered fulfillment or has shipped, cancellation may no longer be available, subject to applicable law.

  • Final Sale Merchandise: Orders containing final-sale items may have additional cancellation restrictions, as disclosed at purchase.

If a cancellation is approved before shipment, any applicable refund will be processed to the original payment method in accordance with our refund procedures.

Submitting a cancellation request does not guarantee cancellation approval.

If Keep It Lux is unable to fulfill an order due to inventory availability, sourcing issues, or other circumstances, we will contact the customer to discuss available options, including a refund where appropriate.

All cancellation restrictions remain subject to applicable consumer protection laws and payment processing requirements.

QUESTIONS ABOUT RETURNS OR YOUR ORDER?

Dedicated Support. Exceptional Service.

At Keep It Lux, your confidence and satisfaction are important to us. Whether you have questions about our return policies, need assistance with an existing purchase, or would like additional information before placing an order, our Customer Care team is here to assist you.

We understand that purchasing pre-loved designer merchandise and curated luxury collections requires trust. Our commitment is to provide clear communication, personalized assistance, and a shopping experience that reflects the exceptional standards of luxury.

For return requests, order concerns, authenticity questions, or LUX Distribution inquiries, please contact us directly.

Customer Care Email: contact@keepitlux.com

KEEP IT LUX
Where Luxury Lives On.

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