LUX RESERVE FAQs

Everything You Should Know Before Requesting Your Lux.

What is LUX Concierge?

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What is LUX Reserve?

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What merchandise qualifies?

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Does LUX Reserve apply to pre-loved merchandise?

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Is every request accepted?

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Does submitting a request obligate me to buy?

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What does the 35% initial commitment mean?

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When does Keep it Lux purchase my item?

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Where is my item while I complete my purchase?

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When do I receive my item?

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Can I make additional payments?

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Can I complete my purchase early?

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What happens if I miss a scheduled payment?

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Can I change my requested item?

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What if I decide not to complete the purchase?

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Will paying over time cost more?

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How will I know the total cost before proceeding?

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Can LUX Concierge source something even if I don't use LUX Reserve?

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